Frequently asked questions
Clear answers before you choose your equipment.
Delivery
How long does delivery take?
Estimated delivery is 6–13 days. This is an estimate, not a guaranteed arrival date. Contact us on WhatsApp if you need to discuss delivery for a specific product or destination.
How can I get an order update?
Message us on WhatsApp: +44 7473 038750 with your order number.
Choosing a product
How do I check compatibility?
Read the individual product listing and contact us before ordering if anything is unclear. For automotive equipment, include the vehicle make, model, year and the task you need to perform. Coverage may differ between versions and configurations.
How do the products work?
The operating principle, intended application and requirements are specific to each product. Review its description and the manufacturer's documentation. Specialist equipment should only be used by appropriately trained users with the owner's authorisation.
What comes in the box?
Package contents depend on the product and the option selected. Use the list on the product page, and ask us to confirm any battery, charger, interface or accessory that is not explicitly listed.
Contact and support
How do I contact you?
Chat with us on WhatsApp: +44 7473 038750. For product questions, send the product name or its page link. For an existing order, include your order number.
Where can I find the return conditions?
Read our refund policy for the applicable conditions. Contact us before sending an item back.