Terms of service
Terms of Service
Welcome to our online store.
By placing an order on our site, you fully accept these Terms of Service.
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1. Use of the Site
You agree to use our site solely for lawful purposes and not to:
· Commit fraud or harm others;
· Attempt to compromise site security;
· Use false purchase information;
· Place an order with incomplete, inaccurate, or fraudulent information.
We reserve the right to refuse, suspend, or cancel any order in case of suspected fraud, misuse of the site, or non-compliance with these terms.
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2. Orders and Availability
Products are offered subject to availability.
We may cancel an order if:
· The product is no longer available;
· Order information is incorrect or incomplete;
· Payment is refused or flagged as suspicious;
· Fraud risk is identified;
· The order does not comply with our sales terms.
If we cancel an order, a full refund will be issued to the payment method used at checkout.
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3. Pricing and Payments
Prices are shown in USD, exclusive of taxes, customs duties, and shipping fees unless otherwise stated on the site.
Payment must be made at the time of ordering.
Payments are processed by secure third-party payment providers. We do not store complete credit card information on our servers.
Any fraudulent payment attempt, identity theft, or abusive chargeback may result in order cancellation, account suspension, and, if necessary, legal action.
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4. Delivery
Delivery times shown on the site are estimates. They may vary depending on destination, carrier, customs clearance, peak periods, or any event beyond our control.
An order marked as "delivered" by the carrier is considered delivered to the address provided by the customer.
In case of loss, theft, or dispute after delivery, an investigation with the carrier may be opened. The customer must provide all necessary information to process the case.
We cannot be held responsible for delays caused by the carrier, customs, or an incorrect/incomplete address provided by the customer.
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5. Taxes, Customs, and Import Fees
Depending on the delivery country, taxes, customs duties, or import fees may be applied by local authorities.
These fees remain the responsibility of the customer, unless explicitly stated otherwise on the site.
Refusal to pay customs or import fees does not automatically entitle the customer to a refund if the order is blocked, returned, or destroyed by the competent authorities.
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6. Right of Withdrawal, Returns, and Refunds
Customers may request a return within 14 days of receiving the order, in accordance with the conditions set out in our Return and Refund Policy.
To be accepted, the product must be returned:
· In its original condition;
· Complete;
· Unused;
· Undamaged;
· In its original packaging where possible.
No return will be accepted without prior request to customer service.
Return shipping costs may be the responsibility of the customer, except in the case of an error on our part or a confirmed defective product.
After receipt and inspection of the returned product, the refund will be processed in accordance with our Return and Refund Policy.
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7. Products Restricted to Professional Use
Some products sold on our site may be intended for professional, technical, or specialized use.
We may request supporting documents to verify the customer's eligibility to purchase certain products, including a professional registration document, business extract, professional license, or equivalent documentation.
We reserve the right to refuse or cancel an order if the required documents are not provided or do not confirm the customer's eligibility.
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8. Use of Products
The customer is solely responsible for the use of products purchased on our site.
Products must be used in accordance with applicable laws, manufacturer instructions, and their intended purpose.
Any misuse, unauthorized modification, negligence, incorrect programming, improper installation, or use contrary to law voids any warranty and is the sole responsibility of the customer.
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9. Warranty
Products may be covered by a manufacturer's warranty, where applicable.
The warranty does not cover:
· Damage caused by misuse;
· Damage caused by modification of the product;
· Damage related to improper installation;
· Normal wear and tear;
· Products damaged after receipt;
· Errors in handling or programming.
In case of an issue, the customer must contact our customer service with a clear description of the problem, photos or videos if necessary, and the order number.
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10. Customer Service
For any inquiry, you can contact us at:
noctra.wrld@gmail.com
We do our best to respond within 48 business hours.
Response times may vary depending on request volume, weekends, public holidays, or peak periods.
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11. Personal Data
Personal data collected during the use of the site is processed in accordance with our Privacy Policy.
By using our site, you agree that your data may be collected and used for order processing, customer service, fraud prevention, delivery, and compliance with our legal obligations.
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12. Intellectual Property
All content on the site, including texts, images, logos, visuals, videos, product descriptions, graphic elements, and page structures, is protected by intellectual property laws.
Any unauthorized reproduction, copying, modification, distribution, or use is strictly prohibited.
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13. Limitation of Liability
We cannot be held liable for indirect damages, business losses, revenue losses, data losses, delivery delays, customs holds, or consequences arising from misuse of products.
Our liability, when legally incurred, is limited to the amount paid by the customer for the order in question.
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14. Disputes and Bank Chargebacks
Before initiating a bank dispute, chargeback, or claim with a payment provider, the customer must contact our customer service to allow for an amicable resolution.
Contact:
noctra.wrld@gmail.com
Any abusive dispute, false declaration, payment fraud, or misuse of banking procedures may result in account suspension, a ban on future orders, and, if necessary, legal action.
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15. Modification of Terms of Service
We reserve the right to modify these Terms of Service at any time.
The applicable version is the one published on the site at the time of the order.
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16. Applicable Law
These Terms of Service are governed by the laws applicable in the country of registration of the company, except where mandatory consumer protection provisions apply.
In the event of a dispute, an amicable solution will be sought in priority before any legal action.