Terms of sale
1. Seller Identification
Commercial name: NCTT
Website: https://noctrra.com
📩 Customer service contact: noctra.wrld@gmail.com
⏱️ Response time: 48 business hours
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2. Scope of Application
These General Terms and Conditions of Sale govern all sales made on the worldnoctra.com site, to both private individuals and professionals.
Any order placed on the site implies unconditional acceptance of these GTCS.
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3. Products
The products offered are described as accurately as possible.
However, minor differences may exist (manufacturer updates, software updates, packaging).
⚠️ Some products are technical, electronic, or intended for specific use.
The customer is solely responsible for verifying compatibility with their vehicle, equipment, or intended use prior to purchase.
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4. Order
An order is considered final after:
· Payment validation
· Order confirmation sent by email
NCTT reserves the right to refuse or cancel any order in case of:
· Prior dispute with the customer
· Suspected fraud
· Incomplete or incorrect customer information
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5. Prices
Prices are shown in euros (€) or dollars ($) depending on the geographic area.
They may be displayed including tax or excluding tax, depending on:
· The customer's country
· Professional or private status
· Applicable legislation
NCTT reserves the right to change its prices at any time, without retroactive effect on orders already paid.
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6. Payment
Payment is due immediately at the time of ordering.
Accepted payment methods:
· Credit/debit card
· Secure payment solutions provided by Shopify and its partners
Payments are processed by certified providers. No banking data is stored by NCTT.
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7. Delivery
Delivery times are indicative and may vary depending on:
· Destination country
· Carrier
· Customs formalities
· Product availability
NCTT cannot be held responsible for delays attributable to carriers or customs authorities.
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8. Right of Withdrawal
In accordance with Article L221-18 of the French Consumer Code, the customer has a 14-day period to exercise their right of withdrawal, except for exceptions provided by law.
⚠️ Exclusions from the right of withdrawal:
· Digital or electronic products that have been activated
· Customized or configured products
· Technical products that have been used, programmed, or unsealed after delivery
· Products intended for specific professional use
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9. Returns and Refunds
Any return must be validated in advance by customer service.
Returned products must:
· Be in perfect condition
· Be unused
· Be in their original packaging
Refunds are processed within 6 to 10 business days after receipt and validation of the return.
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10. Liability
NCTT cannot be held liable for:
· Misuse of the product
· Non-compliant installation or connection
· Incompatibility not verified by the customer
· Use contrary to the laws in force in the customer's country
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11. Customer Service and Disputes
For any complaint, customers are invited to contact customer service at:
📩 noctra.wrld@gmail.com
Before any banking or legal proceedings, an amicable solution will be sought as a priority.
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12. Applicable Law
These General Terms and Conditions of Sale are governed by the law applicable in the seller's country of registration.
Failing an amicable agreement, any dispute shall be submitted to the competent courts.